Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we are unable to offer a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Non-Returnable Items
Several types of goods are exempt from being returned, including:
- Personalized items.
- Gift cards.
- Downloadable software products.
- Certain health and personal care items.
Return Requirements
To complete your return, we require a receipt or proof of purchase.
Partial Refunds
Certain situations may only qualify for partial refunds:
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
- Any item returned more than 30 days after delivery.
Refunds
Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a specified number of days.
Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again.
- Contact your credit card company; it may take some time before your refund is officially posted.
- Contact your bank, as processing times can vary.
If you’ve completed all steps and still have not received your refund, contact us at support@guzzetti.co
Sale Items
Only regular-priced items may be refunded. Sale items are non-refundable.
Exchanges
We replace items only if they are defective or damaged. To exchange an item for the same product, contact us at support@guzzetti.co and send your item to us.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift or was shipped to the gift giver, the refund will be sent to the gift giver.
Shipping Returns
To return your product, mail it to us.
You are responsible for paying your shipping costs for returning items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from the refund amount.
Depending on your location, the time it takes for exchanged products to reach you may vary. For expensive items, consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee receipt of returned items.
Need Help?
For questions related to refunds and returns, contact us at support@guzzetti.co.